Response ruling
Constantly archiving, validating and rejecting responses can be a tedious job. To make this easier, we are introducing automated response handling.
Automated Response Handling is a handy set of rules that automatically manages the approval, rejection, or archiving of reviews, saving you time! The rules are fully customizable per survey and can be applied to multiple surveys simultaneously. You can use these rules for 10 different types of conditions.
Publishing conditions
For reviews to be published, two conditions must be met:
An active connection between your platform and Insocial must be established.
An active response rule must be configured to enable automatic publishing.
TIP: Save yourself some time by auto-approving low-risk responses, by using the conditions:
positive (score >= 6)
and does not have a testimonial
Instructions
Go to your ‘Inbox’ in the menu items.
Create a new ‘automated reponse rule’ by clicking the black button in the top right corner.
Click on ‘create new rule’ and fill in the the form.
Name: enter a name for your automated response handling rule.
Survey: select the survey to which you want this rule to apply.
If: enter a trigger for your rule, so that it knows when to execute.
Then: enter an action for your rule. What should it do when the trigger conditions are met?
Review the rule conditions and click ‘Finish’ to create and activate the automated response handling rule.
Note:
The rule applies to all responses generated after it was created. Responses received before the rule was created must be manually archived, rejected, or approved.
The rule only applies to responses collected in the selected environment and cannot be used across multiple environments.
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